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Oct 15, 2019

London Borough of Havering’s Chief Operating Officer Jane West and transformation lead Susie Faulkner describe a process designed to bring staff and residents along with change.

Havering embarked on its transformation journey soon after Jane West arrived in post in early 2018, at a time when the borough - already...


Oct 10, 2019

Clair Green, Director of Assurance at London Borough of Barnet tells Rachael Tiffen, Director Local Government at CIFAS, about an unprecedented fraud

In December 2017, the council became aware of what turned out to be an unprecedented internal financial fraud, committed by a former member of staff then working as part...


Oct 9, 2019

The proportion of over 65s and 85s in Shropshire is growing faster than in most parts of the UK and that concentrates the mind, says Andy Begley in this discussion recorded at the recent Tech 7 event in Shrewsbury.

Provision for older people cannot be sorted by the social care department working alone, and in any case,...


Oct 9, 2019

Director of Policy Catherine Miller describes how the thinktank is working with regulators across all sectors on measures to counter harmful effects on society of recent and rapid digital change.

The conversation draws on Doteveryone’s 2018 report on regulating technology, as well as its research findings on...


Jul 18, 2019

This conversation reveals how Durham County Council has developed its comprehensive counter fraud strategy from pretty much a standing start to a significant activity that to date has identified or intercepted £4.5m worth of fraudulent activity.

The team has worked on 2001 cases covering the old favourites - blue...