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Jul 18, 2019

This conversation reveals how Durham County Council has developed its comprehensive counter fraud strategy from pretty much a standing start to a significant activity that to date has identified or intercepted £4.5m worth of fraudulent activity.

The team has worked on 2001 cases covering the old favourites - blue...


Jul 16, 2019

After a decade of austerity, people working in social care have got used to hard decisions and making do. But the message emerging from the meeting of the West Midlands Workforce Alliance in early July was one of energy and optimism.

There is a growing recognition of the contribution that social care makes to the local...


Jun 28, 2019

Heading up one of the country’s newest councils - one that only came into being on April 1 - Matt is also the policy spokesman on digital leadership for the council chiefs’ body Solace.

In this digital age, he says, the speed of change requires leaders be even more curious, willing to learn, and prepared to invest...


Jun 23, 2019

iHub is 80% externally funded, from sources like InnovateUK, Horizon2020 and the European Investment Bank. Only four posts are currently funded by OCC to run council activities like transport modeling, research to support policies, and business case development.

Other-funded work is looking into things like solving...


Jun 23, 2019

Staff picking up enquiries handed off from Monty, the Monmouthshire Council website chatbot, have needed training to ensure they put aside council speak and adopt the simple, text-friendly language these machines have learned to use.

This was one of many interesting nuggets of information to emerge from the discussion...