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May 26, 2020

Professor Clive Grinyer, head of service design at the Royal College of Art talks about collaborations with Cabinet Office, Ministry of Justice and local authorities

Public services are ahead of banks and large corporates in exploring and reaping the benefits of service design says Clive Grinyer, who leads RCA’s...

Apr 27, 2020

This third programme based on Gerry McGovern's new book looks at the damage done by the digital mindset (more, cheap, now, throwaway, ‘free’)

We love our smart phones but they are highly environmentally costly to manufacture and cannot be recycled.

Another shocking aspect – I had never heard of this before, but it...

Apr 15, 2020

Karolina Gerlich of the Care Workers Charity describes current pressures on care workers but their roots lie in years of failure to resolve the sector’s status and funding.

More people work in social care than in the NHS – 2 million across the UK compared with 1.3 million in the health service.

They may be working...

Apr 14, 2020

The second programme based on Gerry McGovern's new book looks at corporate IT and digital practices that accelerate environmental damage

Ironically, the same practices are also making things worse for customers and consequently damaging profits.

As a global web usability expert, Gerry has worked with household-name tech...

Apr 6, 2020

Gerry McGovern is a globally-recognised web usability expert whose new book sets out the devastation wrought by our over-consumption of all things digital.

This programme, the first of three, is based on an interview done online on the first day of the Coronavirus lockdown in the UK.

As it happens, Gerry is currently...